Empowering Excellence:

Professional Development in Customer Experience Management (Leadership/Front lines)

At Syer, we specialize in professional development and strategic management of customer experiences. We craft tailor-made programs to invigorate participants and foster innovation. Our commitment is to empower clients to excel in delivering exceptional customer experiences, nurturing guest loyalty, and driving tangible improvements to the bottom line.

Training Workshops (In-person, Virtual or e-Learning)

Our meticulously crafted workshops equip participants with essential skills in customer experience management, leadership, and communication. We focus on instilling confidence, refining communication abilities, nurturing enthusiasm, and building robust business relationships. Whether developing customized programs or adapting existing modules, we ensure a flexible approach tailored to your organization's needs. Our sessions can be delivered in-person, virtually, or through e-Learning modules, ensuring convenience without compromising quality.

One-on-One Coaching (In-person, Virtual or e-Learning)

Beyond formal training, we offer comprehensive one-on-one coaching sessions. Our seasoned coaches blend theoretical expertise with practical insights to guide participants toward achieving their full potential in service excellence and mastering the customer experience.

Why Choose Syer for Training?

We bridge the gap between theory and practice, delivering customized training solutions that yield immediate performance improvements and sustained long-term results. Our dynamic workshops inspire action, nurture personal growth, and cultivate a culture of continuous improvement within your organization.

Tailored Workshops

We pride ourselves on designing workshops precisely aligned with your needs, budget, and demographics. From flexible scheduling options to bespoke content tailored to address your organization's challenges, we collaborate closely with you to ensure maximum impact and value.

Key Objectives

• Acquire new skills and knowledge
• Gain a deeper understanding of oneself and the impact we have on others
• Create actionable plans for future growth and success
• Network and gather insights from peers
• Learn from industry-leading CX trainers

Let Syer unleash our creativity and expertise to propel your organization toward unparalleled success in customer experience management.

"The way they took the time to understand our business, so the examples provided would be authentic; to wanting to know about our staff beforehand; to our branding on everything from the Learners Guide to the facilitator's backdrop while hosting the workshops, went the extra mile in customizing the training for my team."

Manager, Ontario Travel Information Services, Ministry of Tourism, Culture and Sport

"Their professionalism and dedication to excellence in everything they prepared for MRAA was outstanding, making them a joy to work with. As a result, we weren't surprised at the high ratings we received from our audience of dealers."

Vice President and Director of Education

Marine Retailers Association of the Americas

"Theresa has genuine passion and enthusiasm for experiential service. With both humour and style she clearly and easily addressed key take-aways for immediate implementation in all the different forums we used over time."

Chief Operating Officer

Banff Sunshine Village