Designing Hospitality's most Renowned Guest Experiences

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Keynote speaking or presentation

Theresa Syer

As a sought after professional speaker, Theresa Syer dazzles her audiences with insight and advice on the subjects of exceptional service standards and development of the "Customer Experience". Theresa's messages are delivered in an entertaining, clear and concise fashion. Her vibrant, often humorous addresses will leave you and your associates with renewed energy, insight and confidence; sure to provoke change from within.

At conferences, industry trade shows, association conventions, off-site meetings, events or galas, Theresa has the ability to deliver a powerful message to your group on the importance of being Customer Centric. She will thoroughly inspire and empower your audience to shake off mediocrity and live up to their greatness within. All keynote addresses are modelled to specifically meet our client's needs, audience, demographics and budget.

If you would like to find out more about having Theresa deliver a keynote address or presentation at your next function, contact us by phone at 905.257.2636 or email at

Keynote speaking


Theresa Syer's impressive career spans more than two decades and includes all aspects of hospitality sales and marketing. An unapologetic optimist, she shares her contagious enthusiasm while inspiring and empowering audiences with her high energy message which tells people how to shake off mediocrity and live up to their greatness.

An accomplished speaker and author, she is filled with power, passion and purpose. Theresa draws from her 'hands on' real life experiences as a former Director of Sales and Marketing with Sheraton Hotels and a Visitor & Convention Bureau. Her speaking engagements to date include such organizations as (MPI) Meeting Professionals International World Education Congress; (CSAE) Canadian Society of Association Executives Annual Conference, (IMPAC) Independent Meeting Planners Association of Canada, the Mississippi Governor's Conference on Tourism; Mississippi Economic Development Council to name a few.

Today a successful entrepreneur, Theresa is the founding partner of the Syer Hospitality Group Inc. She is a visionary who works with varied sized hospitality partners. She has a documented record of increasing sales, market penetration, and having teams master the "Guest Experience".

She is a proud member of the Canadian Association of Professional Speakers (CAPS), the Canadian Professional Sales Association (CPSA) and the Oakville, Ontario Chamber of Commerce. Her honours include numerous Adrian Advertising Awards from HSMAI (Hospitality Sales and Marketing Association International), Sheraton Canada's Sales & Marketing Award and Manager of the Year with Sheraton Hamilton. In addition, she was recognized with the prestigious Greater Hamilton Economic Development Lifetime Achievement Award in 2001.

Theresa's powerful message and dynamic presentation style help motivate audiences to achieve outstanding results!