Welcome to Syer Hospitality Group (SHG), North America's foremost authority on Customer Experience Management (CXM). We specialize in partnering with clients to deliver tailored solutions, resources, and services, all designed to meet your unique needs.
Founding Vision:
Founded in 1999 by Theresa Syer, a seasoned hotel veteran, SHG's mission is to enhance customer retention through heightened emotional engagement. In today's competitive market, we empower businesses to differentiate themselves by crafting exceptional experiences at every touchpoint of the customer journey.
Proven Success:
For the past 25 years, SHG has been the architect behind distinguished customer experiences for numerous esteemed brands across North America. Our track record speaks for itself, delivering strategies that are highly effective, flexible, expedient, and cost-efficient.
Comprehensive Services:
At SHG, we offer a comprehensive suite of fully integrated in-house services. This one-stop-source approach minimizes coordination efforts, reduces project timelines, and ensures a seamless customer experience project. We make project management easy and cost-efficient for our clients.
OUR TEAM
Todd & Theresa Syer
Our Core Values:
Results-Driven: We are committed to delivering measurable results for our clients, focusing on outcomes that drive business growth and success.
Empowerment: We empower our clients and team members through knowledge sharing, providing them with the tools and insights they need to succeed.
Sustainability: We consider the long-term impact of our actions on both our clients and the environment, striving for sustainability and responsible business practices.
Passion: We are passionate about delivering excellence in everything we do, setting high standards for ourselves and striving for continuous improvement.
Ethical Practices: We operate with the highest standards of transparency and integrity, building trust with our clients through honest and ethical practices.
Collaboration: We believe in collaborative partnerships, working closely with our clients to develop tailored solutions that meet their unique needs and objectives.
Trust: We operate with the highest standards of transparency and integrity, building trust with our clients through honest and ethical practices.
Our Mission Statement
"At Syer, our mission is to redefine excellence through exceptional customer experiences. With a passion for customer-centricity, we cultivate collaborative partnerships and prioritize the customer journey to drive business growth and success."
Our Service Statement (SVS)
"Elevating Experiences, Empowering Futures. Our dedication to crafting remarkable customer experiences extends beyond the present—it's an investment in tomorrow.
Through collaborative partnerships, innovative strategies, and an unwavering commitment to excellence, we empower businesses to redefine success, one unforgettable customer journey at a time."
Our Unique Proposition
Our Unique Value Proposition (UVP)
"Empowering Business Transformation Through Unmatched Customer Experience Excellence"
At Syer, we're committed to driving business evolution through unparalleled expertise in Customer Experience Management.
With a proven track record of crafting exceptional journeys for some of North America's foremost brands, our tailored solutions will ensure enduring success. Partner with us to distinguish your brand, encourage customer advocacy, and excel in today's competitive landscape.
Our Vision Statement
Leading the Evolution of Customer Experience Management: Building customer-centric cultures across North America for our clients, driving growth, maximizing profits, and ensuring lasting success through innovative strategies, sustainable practices, and an unwavering dedication to excellence.
Whether you operate in B2B or B2C, SHG offers a unique identity as your partner in elevating customer experiences. Join us as we redefine excellence in Customer Experience Management.
OUR CLIENTS
Select and View By Industry Sector
Below is a list of our clients by industry sector, you can click on this menu below to go and see the clients logos. the slider is a selection of our clients.
Welcome to Syer Hospitality Group, where we believe that crafting memorable customer experiences (CXs) is just the beginning. Discover firsthand how we go beyond the ordinary to create extraordinary moments for businesses across North America.
"Their expertise in crafting effective customer experience strategies was evident as they helped us identify areas for improvement and implement innovative solutions to enhance the overall customer journey."
Partner
Walnut Ridge Family RV Sales/Primeaux RV Superstore
"What stood out the most for me was how Theresa was able to reframe our way of thinking about customer service."
Manager, Student Mobility & Pathways Office of the Registrar,
Humber College
"Working with Syer is truly an investment in our employees, the ones who have the power to create a lasting impression with our Members. Thank you for the inspiration!"
